Practitioners and staff

These are two different people types.

Practitioners

My Clinic → Practitioners is the public directory: photo, credentials, services, weekly hours, and whether they accept online booking.

Solo RMTs use this page to manage themselves. They cannot add or invite other practitioners.

Clinic Standard includes 3 practitioners and Clinic Premium includes 5. Adding more than that is an extra seat ($16/mo on Standard, $14/mo on Premium). ClinicGem shows the next invoice before you save. The extra fee starts on the next billing date — you are not charged mid-cycle. Clinic Free includes 1 practitioner.

On a clinic plan, invite a dashboard login from Settings → Login Credentials. See Invite your team.

You can also set an earning rate (hourly or percent). Reporting → Earnings uses the rate stored on each appointment, so changing the current rate does not rewrite old visits. Tips on paid invoices go 100% to the appointment practitioner.

To remove a practitioner, open them, then type DELETE to confirm. You can only remove someone with no appointments. If they have a dashboard login, removing them also signs them out of every device right away. The exception is someone who is also on your Staff list: they keep their login.

Staff

My Clinic → Staff is for owners, admins, and front-desk seats. Invite by email and assign a role. Staff are not the same as practitioners. Someone can be both: they keep staff permissions and also appear on the schedule.

Owners and Super Admins can require two-factor sign-in for the team, and reset a member who cannot receive codes. See Two-factor sign-in.

To remove a staff member’s access, open Manage next to their name and choose Deactivate. They show as Inactive and can no longer use this clinic. Reactivate restores them. The Owner cannot be deactivated.