Sign in to the client portal

The portal is optional. Your clinic must be on a plan that includes it, and the clinic must leave it turned on.

Sign in

1. On the booking page, tap the user icon, or open /book/ + clinic name + /portal.
2. Enter the email on your appointment. Check I agree to the Privacy Policy and Terms of Service. Email me clinic news and offers is optional.
3. Enter the 6-digit code from your email.
4. If more than one file at that clinic shares the email, pick your account number.

There is no password. Codes are emailed only when that address is an active client of that clinic.

If you leave the portal open

After 14 minutes with no clicks, typing, or pointer movement, the portal shows You will be signed out in 60 seconds. Select Discard to keep your place, or Confirm Logout to sign out now. If you do nothing, you are signed out at 15 minutes and returned to the portal sign-in page.

If you see “No Client Portal”

The clinic has not turned the portal on (or their plan does not include it). You can still book with the button on that screen. The message will not name a plan.

More than one clinic

If you visit more than one ClinicGem clinic, each has its own portal link and records. After you are signed in, a clinic switcher appears when you belong to more than one clinic that offers the portal.